Orders & Delivery
What to check when placing and receiving an order.
Before ordering
- 1Confirm the product and seller information.
- 2Confirm stock is available.
- 3Review the delivery information shown on the listing.
- 4Check the total amount before confirming payment.
Delivery
Delivery availability and location information are displayed on eligible listings. Keep your delivery details accurate and reachable. If an order has a problem, use the available order or support channels rather than sending sensitive payment information through public comments.
Order history
Completed transactions may be retained for operational and financial recordkeeping even when the underlying listing is later removed from marketplace visibility.
Order information
An order brings together the product selected, quantity, price, delivery or pickup information and transaction status. Keep the order reference available whenever you contact support.
Order status
Status labels can change as payment, preparation, delivery and completion events are recorded. If a status appears inconsistent with what happened, do not repeatedly submit the same action; capture the reference and contact support.
Receiving an order
- 1Confirm the package belongs to your order.
- 2Inspect the outer package for obvious damage.
- 3Check the product and included items against the listing.
- 4Keep useful photographs if there is a problem.
- 5Report a material issue through the appropriate return or support process promptly.
Receipts and records
Keep receipts, order references, delivery information and relevant messages until the transaction is fully resolved. These records can make support reviews faster and more accurate.