Troubleshooting

A page will not load

1. 1Check your internet connection.
2. 2Refresh the page once.
3. 3If using an older installed/PWA session, close and reopen the app.
4. 4Try again after a short delay if the service is temporarily unavailable.

A listing action fails

If an approve, reject or delete action fails, do not repeatedly submit the same action. Refresh the page and try once more. If the problem persists, capture the exact error message and contact support so the server-side failure can be investigated.

Creating a listing fails

Make sure a category is selected, the title has at least three characters, the description has enough detail, the price is greater than zero and at least one valid product image has uploaded. If an image is very large or in a phone-specific format, retry after the upload flow has finished processing it. If the same error continues, record the exact message and time of the failure for support.

Product image looks wrong

Product cards use a consistent image frame and preserve the image inside that frame. If an image is genuinely cropped or distorted, refresh first. If it remains wrong, the listing image itself may need to be replaced with a clearer source image.

Nova does not answer

Check your connection and try the message again. A provider outage, temporary rate limit or server problem is different from your Gadget Trade usage allowance. If the same provider error persists, use the retry control or contact support.

Payment or order problem

Keep the order reference and exact error message. Do not share passwords, card PINs or authentication codes with anyone claiming to provide support.

Sign-in or registration problem

Confirm the email address and password, check that your verification email has been completed when required, and use the official password-reset flow if needed. If a connected provider is involved, return through the provider’s official sign-in process rather than entering credentials elsewhere.

Email verification problem

1. 1Check the Inbox, Spam or Junk folder.
2. 2Open the latest verification email.
3. 3Use the verification link once.
4. 4Return to Gadget Trade and use the verification check action.
5. 5Request a new email after the resend timer permits it if the original message is no longer valid.

A payment or order looks incorrect

Do not attempt repeated payments until you know what happened. Keep the order reference and payment status shown by Gadget Trade, then contact support through the official channel if the status does not resolve.

A public page is not appearing in search

Search-engine indexing is controlled by external crawlers and can take time. Confirm that the public page is accessible without signing in, that it is not marked noindex, and that the site sitemap can be reached. Publishing or updating a page improves the information available to crawlers but cannot force an immediate index result.