Ratings & Reviews
Understand how product and seller feedback can be used responsibly across the Gadget Trade marketplace.
What reviews are for
Ratings and reviews provide marketplace feedback about completed or relevant experiences. They help other users understand reported product or seller experiences alongside the listing, seller information and available trust signals.
Write an accurate review
- 1Base the review on your actual experience.
- 2Describe the relevant product, order or interaction clearly.
- 3Separate facts you observed from assumptions about another person.
- 4Avoid passwords, payment credentials, private contact details or other sensitive information.
- 5Use the available reporting process if the issue is a safety, fraud or policy concern rather than trying to resolve it only through a review.
Fairness and moderation
Reviews and ratings remain subject to applicable community and marketplace policies. Content that violates those policies may be restricted, removed or reviewed through the platform’s moderation process.
Using ratings responsibly
A rating is one signal, not a substitute for checking the current listing, product condition, seller information, delivery terms and transaction protections. For high-value purchases, review the underlying details before paying.
Rating scale and written reviews
A rating is a compact signal while a written review provides context. Reviews should describe the actual experience and should not be used as a place to publish private information, payment credentials, threats or unrelated accusations.
Report instead of retaliate
If a review or seller interaction raises a safety, fraud, harassment or policy concern, use the appropriate report or support workflow. Do not respond by publishing another person’s private information or attempting to manipulate ratings.
Frequently asked questions
Can I review a product without using it?＋
Reviews should be based on a genuine relevant experience. If you have not actually experienced the transaction, product or interaction, do not present assumptions as first-hand feedback.
Can a review be removed?＋
Content that violates applicable marketplace or community rules can be reviewed and may be restricted or removed. The reporting and moderation process is separate from the personal opinion expressed in a compliant review.
Should I rely only on a high rating?＋
No. Use ratings as one signal alongside the current listing, product condition, seller information, delivery terms, payment protections and your own questions or inspection.